We are the bridge connecting our corporate customers to their goals with technology and confidence.
Phone
+90 850 333 1792
e-mail
info@netrisk.com.tr
Address
Business Istanbul A87-88
Who We Are?
To increase the transaction process success of corporate companies;
we provide support packages, field management services and operational support.
- 3.500 contracted providers in 81 provinces.
- Running inhouse operations center and IT platform.
- Exposing 5 million customers of our corporate customers and serving with 500 K annual transactions.
What We Do?
- Sales Support Packages
- Cancellation / Retention Support
- Renewal Support Packages
- Activation Support Packages
- Field Management Process
- Call Center Services
- Technological Support Packages
How We Do?
-
We set up all processes (IT, HR, etc.) end to end without creating a workload for companies.
-
We monitor service and satisfaction levels in accordance with SLA, manage and report complaints.
- We manage the entire process in accordance with contracts, corporate identity and regulations.
SERVICES
Our Network
SerVIces
Our Service Catalog
Health Support
Dental Health
Doctor Video Visit
Check-Up and Mammography
Nutritition
Pet Health
Vehicle Support
Vehicle Check-up
Roadside Assistance
Tire Protection
Fuel-oil Discount
Home and Workplace
Combi & Clima Maintanence
Glass, Plumb and Electricity Repairment
Carpet & Seat Cleaning
Dry-Cleaner
Pest Control and Disinfection
Daily Life Support
Education Consultancy
Wellness & Fitness
Child Development
Discount Programs
Travel Support
Hotel & Flight Reservation
Rent a Car
Abroad Consultancy
Travel Insurance
Call Center
Call Center Service Packages over our strong call center infrastructure.
OUR DIFFERENCE
Quality in Service/Perfection&Security in Process
Technology
We constantly update our Infrastructure and Processes and adapt the latest developments in technology.
We investigate all risks that may adversely affect our service quality, create solutions, and invest.
We position our IT systems, servers and backup in Turkcell and Vodafone.
While keeping all our data traffic within the borders of Turkey according to the health legislation, we are conducting our operations in full compliance with the legislation of KVKK.
We constantly update our Infrastructure and Processes and adapt the latest developments in technology.
We investigate all risks that may adversely affect our service quality, create solutions, and invest.
We position our IT systems, servers and backup in Turkcell and Vodafone.
While keeping all our data traffic within the borders of Turkey according to the health legislation, we are conducting our operations in full compliance with the legislation of KVKK.
Continuous Regeneration
Quality
The most important working principle is to find solution partners and providers with the highest level of customer satisfaction.
As a result of this approach we increase;
%15-20 in new product sales
%10-15 in renewal rates
%4-8 in cancellation retention processes
%10-12 in activation processes!
Since 2015, there is no any rejected customer service due to lack of network,
means we serve with %100 SLA.
The most important working principle is to find solution partners and providers with the highest level of customer satisfaction.
As a result of this approach we increase;
%15-20 in new product sales
%10-15 in renewal rates
%4-8 in cancellation retention processes
%10-12 in activation processes!
Since 2015, there is no any rejected customer service due to lack of network,
means we serve with %100 SLA.
Customer Satisfaction
Security
Within the scope of
"Management Support and Consultancy Services Including Sensitive Data and Management of Information Security Processes Related to These Services"
we have been audited by IFC GLOBAL and certified with
ISO27001: 2013
"Information Security Management System" approving our compliance with the standard.
Within the scope of
"Management Support and Consultancy Services Including Sensitive Data and Management of Information Security Processes Related to These Services"
we have been audited by IFC GLOBAL and certified with
ISO27001: 2013
"Information Security Management System" approving our compliance with the standard.
OUR LOCATION
References
Business Istanbul A87-88 / Kadikoy
